We offer free U.S. shipping on orders of $50+.

Questions? Send us a text or e-mail!

The fastest way to get in touch with our team is to text (323) 275-9380* or email hello@onekind.us during normal business hours and we'll gladly assist. We are available to answer any questions you might have from 7am-3pm PST.

By texting (323) 275-9380, you consent to receive customer support text messages from Onekind. Message frequency varies. Message & data rates may apply. Reply STOP to opt out, HELP for help.



How much does shipping cost?
Shipping to the US is free on orders of $50+. Standard shipping for orders under $50 is reasonably priced at $8.00 and will be reflected at checkout. With some promotions, a $2.99 handling fee may be applied. International shipping information is below.




How fast is your shipping?
Most of our orders are shipped within 2 business days of purchase from our sunny Los Angeles warehouse, pending availability. Rest assured we work our hardest to get you your order from our door to yours as quickly as possible. Once your order is shipped, we estimate you will receive your order within 2-7 business days of its ship date.

Please understand that we’re a small team, so we don't ship on the weekend or U.S. holidays. 

Can I change/cancel my order after it has been placed?

It’s our goal to ensure your order gets to you as soon as possible. Therefore, once your order has been placed, we cannot guarantee that adjustments can be made. Please double-check your order summary and shipping details before submitting your purchase to help avoid any inconveniences.

 

International Shipping

Where else do you ship?
Currently we ship to Canada, Mexico, Europe, Australia, New Zealand and India.


Please note that all orders are shipped from Los Angeles, so it can take up to two weeks to reach our international friends.


How much is international shipping?
We offer free shipping on international orders $80 USD+. Orders under $80 are charged a reasonable fee of $10 USD for shipping. With some promotions, a $10 handling fee may be applied.



Will I incur duties/fees upon delivery?
Yes, it's very possible that you'll be charged duties and fees upon acceptance of your order. We are not liable for these and unfortunately cannot help handle them. We are also unable to cancel your order or issue a refund once it has left our facility.


Returns

What’s your return policy?
We want you to be 100% satisfied with your Onekind purchase. If something doesn’t work out for you, no sweat. Just let us know within 30 days of the purchase date and we’ll be happy to take back any unused or partially used product, so you can try something new or get a full refund with complete peace of mind. If you have any questions, please e-mail hello@onekind.us or start a Live Chat with us.
*Special note for our international friends: we are unable to accept returns of international orders at this time.

How can I start a return?
Something didn’t work out? Just send us an email with your order information and we’ll be happy to get it started for you.





Privacy
If you have a question regarding privacy or requesting/erasing your customer data, please e-mail hello@onekind.us or call (323) 275-9380.


For more information, see our Frequently Asked Questions.