Contact Us + Shipping


 

We offer free U.S. shipping on orders of $50+.


Questions? Send us a text or e-mail!

The fastest way to get in touch with our team is to text (323) 275-9380 or email hello@onekind.us during normal business hours and we'll gladly assist.

How much does shipping cost?
Shipping to the US is free on orders of $50+. Standard shipping for orders under $50 is a flat-rate of $5.

How fast is your shipping?
Most of our orders are shipped within 2 business days of purchase from our sunny Los Angeles warehouse, pending availability. Rest assured we work our hardest to get you your order from our door to yours as quickly as possible. Once your order is shipped, we estimate you will receive your order within 2-7 business days of its ship date.

Please understand that we’re a small team, so we don't ship on the weekend or U.S. holidays. 

 

International Shipping

Where else do you ship?
Currently we ship to Canada, the UK and Australia.

Please note that all orders are shipped from Los Angeles, so it can take up to two weeks to reach our international friends.

How much is shipping to Canada or the UK?
We offer free shipping to Canada and the UK on orders $80 USD+ or $14 USD shipping on orders under $80 USD.

How much is shipping to Australia?
We offer free shipping to Australia on orders $100 USD+ or $18 USD shipping on orders under $100 USD.

Will I incur duties/fees upon delivery?
Yes, it's very likely that you'll be charged duties and fees upon acceptance of your order. We are not liable for these and unfortunately cannot help handle them. We are also unable to cancel your order or issue a refund once it has left our facility.

Returns

What’s your return policy?
We want you to be 100% satisfied with your Onekind purchase. If something doesn’t work out for you, no sweat. Unopened items can be returned for a full refund within 30 days of delivery. Opened/used items that don't work out for you qualify for a store credit if returned within 30 days of delivery.  We’ll take it back, so you can try something new with complete peace of mind. For our complete return policy, please e-mail hello@onekind.us.

How can I start a return?
Something didn’t work out? Just send us an email with your order information and we’ll be happy to get it started for you.

 

Privacy
If you have a question regarding privacy or requesting/erasing your customer data, please e-mail hello@onekind.us or call (323) 275-9380.


For more information, see our Frequently Asked Questions.