Frequently Asked Questions

We ship free to anywhere in the U.S on orders of $50+. $5.99 standard flat-rate shipping is available on orders under $50. With some promotions, a $5 handling fee may be applied.

See our Shipping & Returns for international shipping options.

Most of our orders are shipped within 2 business days of purchase from our sunny Los Angeles warehouse, pending availability. Rest assured we work our hardest to get you your order from our door to yours as quickly as possible.

Once your order is shipped, we estimate you will receive your order within 2-7 business days of its ship date.

Please understand that we don't ship on the weekend or U.S. holidays.

We want you to be 100% satisfied with your Onekind purchase. If something doesn’t work out for you, no sweat. Just let us know within 30 days and we’ll take it back, so you can try something new or get a full refund with complete peace of mind. For our complete return policy, please e-mail hello@onekind.us or start a live chat with us.

*Note: we are unable to accept returns for international orders at this time.

Something didn’t work out? Just send us an email or start a live chat with your order information and we’ll be happy to get it started for you.

We try to ship orders to you as quickly as possible, so once an order is placed, we can’t guarantee that it can be changed. However, you can email us at hello@onekind.us or start a live chat with us and we’ll do our best.

We typically ship orders within 1-2 days, as long as all items are in stock. Please note, we do not ship on weekends or holidays.

We can add a promo code to your order within 2 hours of placing it, but beyond that, it’s out of our hands and your order will be shipped as is.

Unfortunately, we can not retroactively apply any promotions or sales on an order that has already been placed.

We accept all major credit cards, PayPal, Apple Pay, Google Pay, Meta Pay, Venmo, and Shop Pay.

We currently ship to the U.S., Canada, Mexico, Europe, Australia, New Zealand and India.

You are able to skip a shipment or cancel your subscription by logging into your account and going to "My Subscriptions." If you need help, just ask. :)

For sure! You are able to add or remove items yourself in the subscription section in our customer portal. If you need assistance, just ask!

You can earn rewards (that can be applied for a discount on future orders) by joining our Skinfluencer Rewards program.

Yes! Once signed up, you'll automatically receive rewards for previous purchases. If you have any questions, get in touch with us!

Rewards can be redeemed for discounts on future purchases. Log into your rewards account to check your current points and ability to redeem for rewards. If you have enough points for a reward, it will give you the option to turn your points into the reward there.

You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by emailing us at hello@onekind.us, or start a live chat with us.

Good question—no, we don’t! We have a Onekind office pup named Bowie, and we wouldn’t dream of testing on her or any other furry friends.

All Onekind products are produced in North America. We are based in sunny Los Angeles. ☀️

We totally get it if you want to try Onekind in person first. Many of our products are available at Heyday locations in New York, Philadelphia and Los Angeles. Our products are also available at Lemon Laine in Houston and Nashville. Please call ahead to make sure the product is available.

At this time you can only purchase the products that have a Shop With Prime checkout button on the product page.

We've teamed up with Amazon to make it easier (and quicker!) to try Onekind. You can purchase select products with your Amazon Prime account directly from the product page and receive your Prime benefits like free 1-2 day shipping.

You are unable to apply discounts or Skinfluencer Rewards to your Buy With Prime purchase at this time.