Shipping & Returns

What’s your return policy?
We want you to be 100% satisfied with your Onekind purchase. If something doesn’t work out for you, no sweat. Just let us know within 30 days and we’ll take it back, so you can try something new or get a full refund with complete peace of mind. For our complete return policy, please e-mail hello@onekind.us.
*Note: we are unable to accept returns for international orders at this time.

How can I start a return?
Something didn’t work out? Just send us an email with your order information and we’ll be happy to get it started for you.


Can I change/cancel my order?
We try to ship orders to you as quickly as possible, so once an order is placed, we can’t guarantee that it can be changed. However, you can email us at hello@onekind.us and we’ll do our best.

How long before my order ships?
We typically ship orders within 1-2 days, as long as all items are in stock. Please note, we do not ship on weekends or holidays.

What forms of payment do you take?
We accept all major credit cards, PayPal and Apple Pay.

How much does shipping cost?
We ship free to anywhere in the U.S on orders of $50+. $5 standard flat-rate shipping is available on orders under $50. With some promotions, a $5 handling fee may be applied.

See our Shipping & Returns for international shipping options.

Where do you ship?
We currently ship to the U.S., Canada, Mexico, Europe, Australia, New Zealand and India.


How can I find more info on a product?
You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by emailing us: hello@onekind.us.

Do you test on animals?
Good question—no, we don’t! We have a Onekind office pup named Bowie, and we wouldn’t dream of testing on her or any other furry friends.

Where is Onekind manufactured?
All Onekind products are produced in the U.S. We are based in sunny Los Angeles and do all manufacturing locally.

Where can I try Onekind in person?
We totally get it if you want to try Onekind in person first. Many of our products are available at Heyday locations in New York, Philadelphia and Los Angeles. Our products are also available at Lemon Laine in Houston and Nashville. Please call ahead to make sure the product is available.